Terms & Conditions

  1. Detailed description of goods and/or services
    Hope Springs Eternal (Pty) Ltd is a business in the Hospitality industry that does self catering lodges.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email and booking reference and or SMS
  3. Return and Refunds policy
    The provision of goods and services by Hope Springs Eternal (Pty) is subject to availability. In cases of unavailability, Hoppe Springs Eternal (Pty) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee. Bookings cancelled 14 days before check in 50% deduction will be made. 7 days before check in no refund.
  4. Customer Privacy policy Hope Springs Eternal (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
    information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the
    details of which will be provided on request.
    6. These are what payment methods you will allow your client to pay via - whether it be Visa, MasterCard, EFT etc.
  6. Card acquiring and security
    Card transactions will be acquired for Hope Springs Eternal (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Hope Springs Eternal (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Hope Springs Eternal (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Hope Springs Eternal (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Suie # 192 Private Bag X 1604 Bela Bela 0480 Limpopo South Africa
  11. Variation
    (Hope Springs Eternal (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time and without notice.
  12. Company information
    This website is run by Hope Springs Eternal (Pty) Ltd based in South Africa trading as Hope Springs Eternal (Pty) Ltd and with registration number 2014/017074/07 and Rameses William de Beer and Angela Michelle de Beer
    (Director(s)/Member(s)/Owner(s)).
  13. (Your Company) contact details
    Company Physical Address: Farm 59 Schrikkloof 59 D180 Bela Bela 0480 Limpopo South Africa
    Email: rae@hopespringseternal.co.za Telephone: +27 72 787 5420